Services - Collaborative
- The problem we address
- Consider the common accessibility statement linked from
the bottom of your home page. It begins by listing the accessibility standards
you support and concludes with how to file accessibility claims with various
government agencies. By claiming compliance to standards and laws like Title II
of the ADA, you may feel your liability reduced, and providing links to
official complaint forms is certainly compliant.
- The problem is clear if you put yourself
in the shoes of disabled people who have arrived on your website, only to be
frustrated by some inaccessibility, and then to land on your accessibility
statement. The first part says you are accessible, that is, calls them
uninformed or incompetent, and then invites them to begin the process that can
lead to a judicial complaint against your organization from the DoJ or the
Office of Civil Rights. This is like poking the bear and telling him where to
find your picnic basket.
- Our solution
- Better is a Collaborative Accessibility Portal that
converts adversaries into allies, and engages them in a process to make your
website more accessible.
- You replace your
counterproductive accessibility statement with a link to your copy of our
Collaborative Accessibility Portal, a portal that Access2online operates for
you like a web service. This portal comes with a Coordinator trained in
practical website accessibility who is familiar with your website, particularly
its accessibility issues and plans. This Coordinator is also skilled with
assistive technology like screen readers and is a master of overcoming
Your Collaborative Accessibility Portal
presents your disabled website visitors with easy support options far quicker
than filing formal complaints. Besides phone, texting, email, chat, and fax,
visitors are encouraged to use online forms for their support requests, forms
that cut out voicemail and phone tag by collecting everything the Coordinator
needs to solve an accessibility problem the first time, for example, the URL of
the page with the inaccessibility.
- Whereas the long term solution is a clear remediation
suggestion the Coordinator sends your web designer, the immediate solution is a
workaround for the disabled person who is stuck right now. This can be a
sophisticated tip with the visitor's screen reader, but it is commonly just the
sighted Coordinator getting past the inaccessibility to find the information
the disabled visitor needs and getting that to him.
Accessibility Portal comes with other forms you can choose to activate for your
- assistive technology help
- mail list sign up
- volunteer signups
To form a disabled community within your
organization, a moderated blog presents a forum for questions and answers
operated by the portal visitors themselves. The portal Coordinator makes sure
all posts comply to your policy before displaying them on the blog. This
becomes your window into your organization's disabled community.
support request on your Collaborative Accessibility Portal is fully traceable,
including if it is delegated outside the portal. If you get a DoJ complaint on
behalf of Sam Smith, for example, you can check the portal's support requests
to see if you have a time-stamped record of the portal's Coordinator helping
Mr. Smith past his inaccessibility.
- How to get started
- Access2online will provide a custom Collaborative
Accessibility Portal for all current and past clients for free, that's free to
set up and free to operate.
All you need do is to contact
us and request it. We respond with a questionnaire about what we'll need to
set up your Collaborative Accessibility Portal. Then we schedule a
teleconference where we go over your particular interests regarding your
portal, give you a password, and preside over a test drive.
everything looks right, you replace your link to your accessibility statement
with a link to your Collaborative Accessibility Portal.
- Frequently asked questions (FAQs)
- 1) What if we're already following an Action Plan
- Stick to it, and use your Collaborative Accessibility
Portal to connect it to the community it is to address. Present your Action
Plan through your portal for feedback, engagement, and support.
- 2) Can we provide our own portal
- Yes, and they can do so from where they are. Besides
knowing the accessibility issues of your website, this Coordinator would need
to be a master of accessibility workarounds. This requires experience with
assistive technology, particularly screen readers. Sadly, they cannot be
disabled or they may be stuck at the same obstruction as your disabled website
visitor. Keep in mind that your portal Manager will be able to do everything
that our Coordinator can do within your portal. Your Manager can ease into any
and all duties of our Coordinator that your Manager feels able to